Shipping Policy
We aim to deliver candle and air freshener products safely and on time. Please review the shipping guidelines below.
1. Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once the order is processed, it will be packed carefully to prevent damage during transit.
2. Shipping Time
- Standard delivery typically takes 3–7 business days, depending on the delivery location.
- Delivery times may vary due to location, courier service availability, weather conditions, or unforeseen delays.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed during checkout before completing the order.
- Promotional offers such as free shipping may be available during certain periods.
4. Order Tracking
- Once the order is shipped, tracking details will be provided so you can monitor the delivery status.
- Customers are responsible for ensuring the correct shipping address and contact details are provided at the time of placing the order.
5. Delivery Issues
If you experience any of the following issues:
- Order not delivered within the expected timeframe
- Package received in damaged condition
- Missing items from the package
Please contact customer support at salespure2008@gmail.com with your order details and photos (if applicable) for assistance.
6. Incorrect Address
- Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
- Please double-check your shipping address before placing the order.
7. Delivery Attempts
- Courier partners may attempt delivery multiple times.
- If the package is undeliverable due to customer unavailability, it may be returned. Re-shipping charges may apply.
8. Important Information
- Delivery timelines are estimated and not guaranteed.
- External factors beyond control (courier delays, natural events, etc.) may affect delivery schedules.
For shipping-related queries or support, please contact salespure2008@gmail.com.